Contact Us
We're Here to Help You and Your Furry Companion
At PawPorter, your satisfaction and your pet's comfort are important to us. We understand that choosing the right travel accessories for your furry friend can come with questions, and we want to make your shopping experience as convenient and enjoyable as possible.
Whether you need help selecting a pet carrier, have a question about an existing order, want to understand our shipping arrangements, or require assistance with a return or refund, we're happy to help.
Our goal is to provide friendly, straightforward customer support that makes shopping with PawPorter easier from beginning to end.
Get in Touch
Business Name: PawPorter
Website: https://PawPorter.space
Email Address: support@PawPorter.space
Phone Number: 0466 209 837
Business Address: 96B Glebe Point Rd, Glebe NSW, Australia
Established: 2022
For written inquiries, we recommend contacting us by email so that you can provide detailed information and include any relevant order references or photographs.
How Can We Help?
Product Information & Recommendations
Not sure which pet carrier or travel backpack is most suitable for your companion? Contact us with your questions about product dimensions, weight recommendations, design features, and general product information.
Order Assistance
If you have already placed an order and need assistance, please include your order number and the email address associated with your purchase. This helps us identify your order and provide more relevant support.
Shipping & Delivery
PawPorter provides free worldwide shipping, with estimated delivery generally taking 7–10 days. If you have questions about shipping, tracking information, or delivery updates, please contact our support team.
Returns & Refunds
We offer free returns within 30 days for eligible purchases. If you wish to request a return, exchange, or refund, contact us at support@PawPorter.space before sending your product back.
Our team will explain the applicable return procedure and provide return instructions when appropriate.
General Questions & Feedback
We welcome feedback and suggestions from our customers. Your questions and experiences help us better understand what matters most to pet owners and how we can continue improving our services.
Information to Include in Your Message
To help us review your inquiry efficiently, please include your full name, order number if applicable, contact email address, and a brief explanation of your question or concern.
For product-related issues, photographs may also be helpful.
Please do not send payment card details, account passwords, or other sensitive financial information by email.
Important Information About Returns
Before returning any product, please contact our customer support team to request authorization and receive the correct return instructions.
Do not automatically send returns to our listed business address, as the designated return destination may be different.
Once your request has been reviewed, we will provide the information necessary to proceed in accordance with our Return & Refund Policy.
Stay Connected With PawPorter
We appreciate the trust our customers place in us and aim to make every interaction helpful, respectful, and straightforward.
Whether you're preparing for your next adventure or simply looking for a convenient way to travel with your beloved pet, we're here to assist.
PawPorter – Carry the Love, Share the Journey.
Email: support@PawPorter.space
Website: https://PawPorter.space