Contact information
Welcome to PawPorter Customer Support
At PawPorter, we believe that helpful communication and accessible customer service are essential parts of a positive online shopping experience.
Our customers deserve clear information, straightforward assistance, and convenient ways to contact us whenever questions arise.
Whether you're looking for information about our pet carriers, need assistance with an existing purchase, or have a question about delivery, returns, or refunds, our customer support team is available through the contact channels listed below.
1. Official Business Information
Business Name: PawPorter
Website: https://PawPorter.space
Business Address: 96B Glebe Point Rd, Glebe NSW, Australia
Customer Service Email: support@PawPorter.space
Telephone Number: 0466 209 837
Established: 2022
PawPorter operates as an online retailer specializing in pet travel products and accessories, including pet carrier backpacks, portable transporters, foldable carriers, and convenient travel essentials.
2. Email Support
For general inquiries, product questions, order assistance, return requests, or refund concerns, please contact:
support@PawPorter.space
Email is our recommended contact method for requests that require order verification, detailed explanations, or supporting photographs.
When contacting us about an existing purchase, please include your order number and the email address used during checkout.
For product inquiries, include the product name and any relevant details about your question.
This information helps us identify your concern and provide more useful assistance.
3. Telephone Support
Customers may contact PawPorter using the following telephone number:
0466 209 837
Telephone support can be used for general store information and shopping-related inquiries.
Telephone availability may vary. If you are unable to reach us, please send an email to support@PawPorter.space so that your request can be reviewed through our written support channel.
For international calls, customers may use Australia's country code (+61) and omit the leading zero from the local telephone number.
4. Business Address
Our listed business contact address is:
PawPorter
96B Glebe Point Rd
Glebe NSW
Australia
This address is provided for business identification and general correspondence.
It should not automatically be used as a product return destination.
Customers requesting a return must first contact our support team to receive the correct return instructions.
5. Product Information Assistance
We understand that selecting a suitable pet travel product requires careful consideration.
Our customer support team can assist with questions concerning product descriptions, dimensions, recommended pet sizes, weight limits, portability, storage, and general product features.
Customers should always review the published product specifications before purchasing.
For transportation involving airlines, customers should verify carrier acceptance directly with their airline because requirements may vary.
6. Order Inquiries
If you have placed an order and need assistance, please provide your order number and a brief explanation of your request.
Common order inquiries include:
Order confirmation questions.
Purchase information corrections.
Shipping status and tracking assistance.
Delivery address updates.
Order cancellation requests.
Missing or incorrect products.
Our team will review the information available and explain the appropriate next steps.
7. Shipping and Delivery Support
PawPorter offers free worldwide shipping with estimated delivery within 7–10 days.
If you have questions about delivery estimates, shipping progress, tracking information, or transportation delays, please contact support@PawPorter.space.
When making a shipping inquiry, include the relevant order number to help us identify the purchase.
We aim to provide clear information and appropriate assistance throughout the delivery process.
8. Returns and Refunds Assistance
We provide a free 30-day return policy for eligible orders.
To request a return or refund, please email support@PawPorter.space within the applicable return period.
Include your order number, the product involved, and a description of the request.
If your item arrived damaged or defective, supporting photographs may assist with reviewing the issue.
Do not send a product back until you have received the appropriate return instructions.
For detailed information, please refer to our Return & Refund Policy.
9. Feedback and Suggestions
At PawPorter, we value customer feedback.
Your experiences, questions, and suggestions help us identify ways to improve our product information, customer communication, and shopping experience.
If you would like to share feedback about our products or services, please contact us by email.
We welcome constructive comments and aim to treat every inquiry respectfully.
10. Customer Privacy
We respect the importance of protecting customer information.
When contacting PawPorter, please provide only the personal details reasonably necessary for us to review your inquiry.
For your security, never include complete payment card numbers, banking passwords, or other sensitive authentication information in an ordinary email.
Information submitted to customer support will be handled in accordance with applicable privacy requirements and our published privacy disclosures.
11. Contacting PawPorter About a Complaint
If you are dissatisfied with a purchase or any part of your shopping experience, please contact our customer support team.
Explain your concern and provide any relevant supporting information.
We will review the available details and work toward a fair and appropriate resolution.
Your rights under applicable consumer protection legislation remain unaffected by our internal support procedures.
12. Our Customer Service Commitment
PawPorter aims to provide helpful, professional, and courteous assistance.
We understand that a positive shopping experience extends beyond the moment an order is placed.
Whether you're preparing for your next adventure with your pet or seeking support after receiving an order, we want you to feel confident contacting our team.
We appreciate your feedback and the trust you place in our store.
Contact Details
PawPorter – Carry the Love, Share the Journey.
Website: https://PawPorter.space
Email: support@PawPorter.space
Phone: 0466 209 837
Address: 96B Glebe Point Rd, Glebe NSW, Australia
Established: 2022