Terms of service
1. Overview
Welcome to PawPorter.
These Terms of Service govern your access to and use of our website, https://PawPorter.space, including browsing our products, placing orders, and using the services and features made available through our online store.
Throughout these Terms, the words "PawPorter," "we," "us," and "our" refer to the business operating the PawPorter online store.
The words "customer," "user," "you," and "your" refer to individuals who access our website, purchase products, or otherwise interact with our services.
By using our website or placing an order, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent permitted by applicable law.
If you do not agree with these Terms, please discontinue use of the website.
These Terms should be read alongside our Return & Refund Policy, Shipping Policy, and other applicable website policies.
2. Business Information
PawPorter is an online retailer established in 2022, offering pet transportation products and accessories for everyday outings and travel.
Our product range includes pet carrier backpacks, foldable pet carriers, wheeled pet transporters, and portable travel accessories.
Our business contact information is:
Business Name: PawPorter
Website: https://PawPorter.space
Email: support@PawPorter.space
Phone: 0466 209 837
Address: 96B Glebe Point Rd, Glebe NSW, Australia
3. Eligibility to Use Our Website
By accessing or purchasing through our website, you confirm that you are legally capable of entering into a binding purchase agreement under the laws applicable to you.
If you are under the age of legal majority in your jurisdiction, purchases should be made with the consent or supervision of a parent or legal guardian.
You agree to provide accurate information when placing an order or contacting our support team.
You must not use our website for unlawful, fraudulent, misleading, or unauthorized activities.
We reserve the right to take reasonable steps to prevent misuse of our services.
4. Product Information
PawPorter strives to present accurate product descriptions, photographs, specifications, and other relevant information.
We make reasonable efforts to ensure that product details are clear and useful. However, minor variations in appearance may occur because of lighting, photography, screen settings, or manufacturing differences.
Product availability, designs, specifications, and packaging may change over time.
Customers are encouraged to review product descriptions carefully before purchasing.
If a product has a specific size or weight recommendation, customers should confirm that the product is suitable for their pet before ordering.
Nothing in this section limits any rights relating to goods that do not match their description or fail to meet applicable consumer guarantees.
5. Responsible Use of Pet Products
Our products are intended to assist with transporting pets and supporting everyday pet travel activities.
Customers are responsible for selecting products appropriate to their pets' individual size, weight, physical condition, temperament, and needs.
Please follow the instructions and safety warnings provided with each product.
Pets should be appropriately supervised during transportation and should not be left unattended in circumstances that may endanger their safety.
Carrier ventilation, fit, environmental temperature, accessibility to water, and journey duration should be considered before traveling.
Products should not be used in a way that exceeds their stated capacity or intended purpose.
Customers should inspect carriers, straps, wheels, closures, and related components before use.
6. Airline Travel Information
Some products may be advertised as suitable for certain forms of travel, including airline transportation.
Airline rules, carrier dimensions, cabin restrictions, and animal transport requirements vary by airline, route, and destination.
Unless expressly stated otherwise in a specific product listing, PawPorter does not guarantee acceptance of any carrier by every airline.
Customers are responsible for confirming their airline's current requirements before booking travel or using a product for air transportation.
Where a specific claim about airline compatibility is made, that claim remains subject to applicable consumer protection requirements.
7. Pricing and Payment
Product prices are displayed on our website in the currency shown during browsing or checkout.
Prices may change without prior notice, but changes will not alter the agreed price of an order that has already been accepted, except where legally permitted.
Any applicable taxes, import duties, or other charges will be disclosed where required by law.
PawPorter offers free worldwide shipping and does not charge standard shipping fees.
Customers are responsible for providing valid payment details and ensuring that the selected payment method is authorized for use.
Payment transactions are processed through the payment methods made available at checkout.
We do not request customers to provide complete payment card details through ordinary email communications.
8. Order Placement and Acceptance
When you place an order, you agree to provide accurate billing, shipping, and contact information.
After checkout, an order acknowledgment or confirmation may be sent to your registered email address.
We may contact you when additional information is reasonably required to fulfill your purchase.
If an order cannot be fulfilled because of product unavailability, payment issues, or another legitimate reason, we will notify you and arrange an appropriate refund where payment has been collected.
We reserve the right to refuse fraudulent or unlawful orders, subject to applicable legal obligations.
9. Shipping and Delivery
PawPorter provides free worldwide shipping on orders placed through our official website.
Our estimated delivery timeframe is 7–10 days.
This timeframe is an estimate rather than an unconditional guarantee. Actual delivery may vary due to destination, transportation conditions, customs procedures, public holidays, or other circumstances.
Customers are responsible for providing complete and accurate shipping addresses.
If delivery difficulties arise, we encourage customers to contact support@PawPorter.space.
Our Shipping Policy contains additional information about shipping arrangements, delivery estimates, and order assistance.
Nothing in these Terms removes our obligations to provide products within legally required or agreed delivery periods.
10. Returns and Refunds
We offer free returns and refunds for eligible purchases within 30 calendar days of receiving the product.
All return requests should be submitted through support@PawPorter.space.
Eligible return shipping is free, and no restocking fees apply.
The full procedure, eligibility requirements, and refund details are explained in our Return & Refund Policy.
Our voluntary return terms do not restrict any statutory consumer rights.
11. Accuracy of Customer Information
Customers agree to provide complete and accurate information necessary to process and deliver orders.
This includes recipient names, delivery addresses, email addresses, and telephone numbers where required.
If incorrect information is submitted, customers should contact us promptly to request a correction.
We will make reasonable efforts to accommodate address corrections before shipment, although changes may not always be possible after an order has entered the shipping process.
12. Intellectual Property
The website's original branding, written content, layout, logos, and other protected materials are owned by PawPorter or used under applicable permission or license.
These materials may be protected by copyright, trademark, and other intellectual property laws.
Users may access website content for personal, noncommercial shopping purposes.
Unauthorized reproduction, distribution, modification, or commercial exploitation of protected website content is prohibited unless permission has been granted or applicable law allows it.
Nothing in these Terms transfers ownership of intellectual property to users.
13. Prohibited Activities
Users must not engage in activities that interfere with the security, reliability, or lawful operation of our website.
Prohibited conduct includes:
Using the website for fraudulent or unlawful purposes.
Attempting to obtain unauthorized access to website systems.
Uploading malicious software or harmful code.
Interfering with the shopping or checkout process.
Impersonating another individual or providing deliberately false information.
Violating intellectual property rights.
Attempting to misuse discounts, promotions, or payment systems.
Engaging in activity that violates applicable laws or regulations.
PawPorter may restrict access where reasonably necessary to protect the website, customers, and business operations.
14. Third-Party Services
Our website may use external service providers to support payment processing, order management, shipping, analytics, and other operational functions.
These providers may operate under their own terms, privacy practices, and service requirements.
PawPorter is not responsible for unrelated third-party websites accessed through external links, except where responsibility cannot lawfully be excluded.
Customers should review the relevant policies when interacting directly with third-party services.
15. Privacy and Data Protection
We respect the importance of protecting personal information.
Customer details may be collected and processed to fulfill orders, provide customer service, facilitate payments, prevent fraud, and operate our online store.
Personal information will be handled in accordance with applicable privacy laws and our published privacy disclosures.
Customers may contact support@PawPorter.space with questions about how their personal information is handled.
16. Website Availability
We aim to maintain a reliable and accessible online shopping experience.
However, temporary interruptions may occur because of scheduled maintenance, technical issues, service provider disruptions, or circumstances outside our reasonable control.
We may update website features, product pages, or functionality when reasonably necessary.
Any limitations on website availability will remain subject to applicable consumer and contract laws.
17. Limitation of Liability
To the extent permitted by applicable law, PawPorter is not responsible for losses arising solely from improper product use, unauthorized website access by users, or circumstances beyond our reasonable control.
However, nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
This includes applicable statutory consumer guarantees, remedies for defective products, and other mandatory legal protections.
Where a product causes injury or loss because of a defect or failure to meet applicable legal requirements, consumer rights remain fully enforceable.
18. Changes to These Terms
PawPorter may update these Terms to reflect changes in our business operations, website functionality, services, or legal obligations.
Updated Terms will be published on our website.
Where legally required, material changes will be communicated through appropriate channels.
Changes will not retrospectively remove rights that customers have already acquired under an existing purchase agreement.
Customers are encouraged to review the Terms periodically.
19. Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia, subject to mandatory consumer protection laws and any other applicable legal requirements.
Nothing in this clause deprives customers of mandatory protections available under the laws that apply to their purchases.
20. Contact Us
If you have questions regarding these Terms of Service, please contact:
PawPorter
Website: https://PawPorter.space
Email: support@PawPorter.space
Phone: 0466 209 837
Business Address: 96B Glebe Point Rd, Glebe NSW, Australia
Thank you for shopping with PawPorter and trusting us with your pet travel essentials.